Why is this important
The audit is a reaction to passengers’ complaints about the quality of Uzbekistan Airways services: delays, old planes, poor service. The inspection will reveal the inefficiency of state companies, monopolistic abuses of airports, and corruption in “Uzaeronavigation”. Skytrax is an international airline rating system (5 stars). Implementation will raise standards and attract foreigners. A call center for complaints is a feedback mechanism that doesn’t currently exist.
What happened
- The Accounts Chamber will inspect airlines with a state share of 50+%, airports, and “Uzaeronavigation” until August 1, 2026;
- Ministry of Transport for 2 months: a plan to improve interiors, eliminate malfunctions, and improve catering;
- For 3 months: call center for complaints, offers on Skytrax;
- Responsible — Deputy Prime Minister Ramatov, Minister Mahkamov.
Accounts Chamber Audit
Objects:
- Airlines with a state share of 50+%: Uzbekistan Airways, Silk Avia;
- Monopoly airports: Tashkent, Samarkand, Bukhara, Urgench and others;
- “Uzaeronavigation” SUE: airspace management, navigation, meteorological support.
Members:
- Accounts Chamber, Competition Committee, Ministry of Transport, Ministry of Economy.
Goals:
- Identify inefficiencies, monopolistic abuses, corruption, and inflated tariffs.
Ministry of Transport Plan (2 months)
- Improvement of interiors: renewal of cabins, seats, entertainment systems on aircraft of international flights.
- Troubleshooting: Requirements for aircraft repair during basic maintenance — the end of the situation when aircraft flights are defective.
- Improving catering: improving the quality of food, passenger service through external contractors (now complaints about cold food, dirty toilets, rude staff).
Information System and Skytrax (3 months)
- Call center: for passengers’ complaints about delays, loss of luggage, poor service. Now there is no such mechanism — people complain on social networks.
- Skytrax: международная система рейтингов авиакомпаний и аэропортов (1-5 звезд). Оценивает чистоту, сервис, питание, пунктуальность. Uzbekistan Airways сейчас не в рейтинге. Внедрение повысит стандарты, привлечет иностранных пассажиров.
Personal responsibility
Deputy Prime Minister Achilbay Ramatov and Transport Minister Ilkhom Mahkamov are responsible for the implementation of the decree. Failure to comply threatens resignation.
Context
- Passengers’ complaints: Uzbekistan Airways is criticized for delays, old Boeing 757/767, poor service, cold food, rude staff. Social media is full of negativity.
- Monopoly: Uzbekistan Airways dominates international destinations (70-80% of the market), airports are natural monopolies. Lack of competition reduces the quality of services.
- Skytrax: A rating system that evaluates airlines and airports based on 300+ criteria. 5 stars — the highest standard (Singapore Airlines, Qatar Airways). Uzbekistan Airways is not participating. Implementation will make the service better.
- “Uzaeronavigation”: a state enterprise managing the airspace. Complaints about inflated tariffs, corruption, inefficiency. The audit will reveal the problems.
