Why is this important
The situation with unauthorized debiting directly affects the financial security of digital service clients. Temporarily suspending payment transactions through a popular app can impact thousands of users’ daily bills.
What happened
- Reports circulated on social media alleging that citizens were accused of removing funds from bank cards linked to the Humans app without prior notice.
- The Central Bank reported that it has begun to verify all suspicious transactions, technical processes, and is studying the practical interaction between platforms.
- Humans app users are temporarily deprived of the ability to make P2P transfers through the Octagram service.
- The Central Bank also reported that payments and transfers via Uzcard and Humo cards continue to operate normally.
Numbers and facts
- On April 10, 2025, an agreement was signed between Humans and Octagram to provide payment services and P2P transfers through the Humans app.
- On December 8, 2025, complaints began to be received by the Central Bank regarding the debiting of funds from users’ bank cards.
- After this, the regulator contacted Octagram and ordered to suspend P2P operations: as of December 9, all payment services operated by Octagram through the Humans app have been temporarily suspended.
Context
- Humans app users are temporarily deprived of the ability to make P2P transfers through the Octagram service.
- The investigation may lead to additional restrictions or, conversely, to the restoration of work after the elimination of identified risks.
- The situation shows increased control over fintech services by the regulator amid the growth of digital payments.
