Why is this important
The increase in orders through foreign marketplaces is raising the number of international parcels issued to citizens. Against this background, cases of incorrect shipment processing or the use of other people’s data for goods delivery are occurring. Online confirmation through the Unified Portal of Interactive State Services should reduce such cases and accelerate interaction between recipients and customs authorities. In addition, the system makes the parcel verification process more transparent, since users will be able to view information about the contents and parameters of the shipment in advance.
What happened
- The Unified Portal of Interactive State Services introduced the possibility of online confirmation for international courier shipments issued in the user’s name.
- The service is available in the “Customs” section and is intended for interaction between citizens and the Customs Committee when receiving foreign parcels, including orders from marketplaces.
- After the shipment arrives, the user receives a push notification in their personal account on the Unified Portal of Interactive State Services, where they can confirm the processing of the parcel or reject it in the event of an error or if no order was placed.
Numbers and facts
- The new function is located in the “Customs” section of the Unified Portal of Interactive State Services.
- In the notification about the arrival of the shipment, the user is provided with basic information about the parcel, including the item name, value, and weight.
- Through the portal, citizens will be able to confirm the accuracy of information regarding international courier shipments or report that the order was not placed by them.
- According to the platform’s press service, the launch of the service will prevent goods from being sent in the names of third parties, accelerate customs procedures, and allow users to check the cost, contents, and weight of incoming shipments online.
Context
- For users, the new system adds additional control over international shipments issued in their name.
- Citizens will be able to more quickly notice erroneous or suspicious packages and immediately report them through the portal without the need for personal contact.
- Marketplaces and courier services will receive a more transparent delivery confirmation mechanism, which may reduce the number of disputes during order processing.
- At the same time, customs authorities will be able to process international shipments more quickly through digital confirmation of data by the recipient.
- The emergence of such a function also demonstrates the further expansion of digital public services in the field of e-commerce and customs administration.
